Our plan terms, in plain English

One task at a time per service

We work on one active task per service at a time. You can queue as many tasks as you like; the next one starts when the current one is delivered. Your plan’s monthly quantities still apply.

Fixed quantities

Each plan has fixed monthly quantities. What isn’t used in a month doesn’t roll over. Anything beyond your plan is charged at a fixed price, always with your approval first.

Ads

From the Enquiries plan, we manage up to 2,000 AUD a month of ad spend: on 1 platform with Enquiries, and across Google and Meta with Growth. You pay your ad spend directly to Google or Meta. Larger budgets need a custom plan.

Content

Each piece includes 2 rounds of changes. Further rounds are charged as design time. If you need more content than your plan includes, it’s charged as an extra or you can move up a plan.

Review and approval

All copy is reviewed and edited by our team, and nothing is published without your approval. A piece that waits more than 10 business days for approval counts as delivered in its month.

Photos and video

You provide your photos and videos, or we use licensed image libraries. Filming at your business is charged separately.

Support

We reply within one Australian business day. Extra meetings and personalised coaching are charged separately.

Changing plans

You can move up at any time, and move down from the next billing cycle.

Payment and minimum term

Plans are paid monthly in advance. Every plan has a minimum of 3 months, whichever plan you choose. After that, your plan is month to month with 30 days’ notice.

Website changes

Website changes are unlimited. You send one request at a time, one page per request and we reply within 48 hours max; when it’s done, you can send the next one. Each request covers one page of your site.

Ownership

Your domain, social media profiles and ad accounts are in your name. If you leave, you can move your website (we help as a fixed-price extra) and export your CRM data. The CRM licence doesn’t transfer.

Effort, not outcomes

We commit to doing the agreed work with due care and skill, with deliverables, deadlines and reports. We can’t guarantee positions on Google, mentions in AI assistants, clicks, enquiries or sales, because they depend on things we don’t control, such as competition, budgets and each platform’s algorithms. This doesn’t limit your rights under the Australian Consumer Law.

Suppliers and data

We use suppliers to deliver the service, including our production team outside Australia. Our privacy policy explains how we handle personal information.